With proof of purchase
If you are able to provide satisfactory proof of purchase, Auzzi may offer you a repair, exchange or refund on most merchandise. Refunds will be given using your original payment method.
If you have simply changed your mind, Auzzi may offer you a refund or exchange provided that the product is in as new condition and the refund or exchange is sought within a reasonable period of time.
If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repairer.
We comply with State and federal laws in relation to "fit for purpose" and quality issues.
Without proof of purchase
If you are unable to provide satisfactory proof of purchase, Auzzi may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.
Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport.
Please note that Auzzi has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.
Contact us to discuss your issue. firstname.lastname@example.org
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise.
- • Bedding accessories e.g. quilts, underlays and pillows
- • Cosmetics including fragrances
- • Custom made and altered products
- • Furniture, mattresses and large electrical items after the delivery has occurred. Other terms and conditions apply to these goods and are listed on the Customer Order Form
- • Gift Cards, iTunes music cards and Mobile recharge cards
- • Head phones and ear phones
- • Hosiery
- • Millinery
- • Music, DVDs, and computer software
- • Personal care i.e. electronic toothbrushes, foot spas, hair straighteners, hair removal devices etc
- • Pierced jewellery
- • Printer cartridges
- • Swimwear
- • Underwear