Auzzi Shopping

Men's Weekly

.

Artificial Intelligence welcomed, but human-centered IT support is key to employee satisfaction and productivity in Hong Kong

  • Written by Auzzi Shopping
A global survey of employees reveals 84% in Hong Kong think inefficient IT support affects morale and hinders productivity, while 90% welcome adoption of AI in resolving IT issues with minimal disruption
Lenovo Premier Support Plus combines AI and human for proactive, predictive, seamless and direct IT support, designed specifically for today’s hybrid workforce


HONG KONG SAR - Media OutReach - 25 April 2023 - Nine in ten employees (90%) in Hong Kong recognise that AI has a positive role to play in helping them stay productive, while eight in ten (86%) prefer a blend of AI and human interaction, according to Lenovo.

The new global study[1] from Lenovo reveals that of the 12,000 employees surveyed, 87% respondents welcome AI to help resolve IT issues. Among which, an even mix of AI and human interaction is most preferred across markets (36%), while 22% and 23% prefer either more AI support or more human interaction respectively. Of the various areas that AI application can help in IT support, resolving IT issues with minimal disruption (37%), offering 24/7 support during weekends and holidays (29%), and analysing past issue and come up with solutions to help improve IT system (27%) and the top three areas chosen by respondents.

Similar results were generated among employees in Hong Kong in their preferred blend of AI and human support. Survey respondents see the key benefits of AI-powered IT being able to offer 24/7 support even during weekends and holidays (39%), and automatically resolve IT-related issues (38%) with minimal disruption (34%).

In Hong Kong, 92% believe they would be more productive if their IT issues at work were resolved quickly and efficiently. Another 84% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today's hybrid workforce.

"As workplaces have evolved with the rise of hybrid work, IT support for employees clearly hasn't kept pace. With the growing adoption of cloud services, digital intelligence and the metaverse, organisations' IT environments are only going to become more complex, so effective IT support will become even more essential to employee experience and morale," said John Stamer, Vice President and General Manager, Global Product Services at Lenovo.

"Premier Support Plus offers services that are essential for both the current needs of a hybrid workforce and support continued digital transformation, combining the best of both worlds: advanced AI for smarter, preventative services, while still providing human support where it's needed most, for the seamless and direct IT support that employees are looking for."

Premier Support Plus is the most comprehensive IT support service on the market and the answer to help companies stay future ready by offering the right solution to improve employee experience and satisfaction, essential to retaining talent in today's highly competitive market.

Premier Support Plus was developed with key enterprise and end user pain points in mind to offer the most comprehensive support service and protection for IT problems:

  • AI-driven predictive analytics enable proactive and preventative issue detection, and the ability to identify and address many potential IT problems.
    • Accidental Damage Protection provides coverage beyond a traditional system warranty, protecting devices from any unintentional drops, spills and bumps.
    • Keep Your Drive service retains users' hard drives and provides full customer ownership of their data, to be kept or disposed on customers' terms, improving data security and ensuring compliance with data privacy and retention requirements.
    • Sealed Battery services extends battery support for up to three years, where Lenovo-certified technicians are assigned to ensure effective and efficient battery replacement when needed, minimising downtime and improving business resilience.
    • International Services Entitlement supports multinational corporations by enabling Accidental Damage Protection, Keep Your Drive, and Sealed Battery services wherever in the world their employees happen to be.

Given the importance of employee uptime, productivity and motivation, Premier Support Plus also offers a dedicated Services Engagement Manager to enterprises, providing proactive asset reporting and tracking.

"The mandates of CIOs to drive enterprise transformation have never been more urgent. IT departments need to deliver on employees' experience of IT, every single day. So, in addition to being an increasingly trusted partner in intelligent transformation, we're also incredibly focused on delivering practical innovation," said Mr. Stamer.

It has been Lenovo's mission to empower organisations with practical and sustainable technology to drive innovation and future-readiness. Recently, Lenovo has launched a series of PC solutions including new ThinkPad and ThinkCentre to help users embrace hybrid working environments.

Lenovo Premier Support Plus is now available. Find out more at a global virtual event on 15 March 2023. Get insights on how technology can enhance employee experience and a first-hand look into how Premier Support Plus can solve IT support issues. For more information and to sign up, click here.



[1] The global study by YouGov, commissioned by Lenovo, surveyed 12,000 employees in Australia, Brazil, China Mainland, Germany, Hong Kong, India, Japan, Singapore, UK and USA, was conducted from 23 February to 3 March, 2023.


Hashtag: #Lenovo

The issuer is solely responsible for the content of this announcement.

About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$70 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 82,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into key growth areas including server, storage, mobile, solutions and services. This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and sustainable digital society for everyone, everywhere. To find out more visit , and read about the latest news via our .

Today's Features at Auzzi

Why Flyscreens Are a Must-Have for Every Sydney Home: Installation Tips and Benefits

Sydney is known for its warm climate, coastal breezes, and outdoor lifestyle. But with the open windows and doors that come with summer living, there’s one major downside: insects. From ...

Top Bathroom Renovation Ideas for Sydney Homes

Renovating the bathroom not only changes the appearance of your house but also its functionality and ambience. Whether you want a full renovation or a spot touch-up, the proper design sele...

What is First Five Forever and How Can You Nourish a Tiny Brain?

Targeted at children aged 0-5 years, First Five Forever is a Queensland State Government initiative designed to support early childhood development. With the key message being, ‘Talk, r...

A Comprehensive Guide to Stress-Free Solar and Battery Integration

Solar energy has become a leading alternative in a world where the demand for sustainable energy is growing. Although using solar to generate energy is wonderful, combining it with battery s...

Why Container Domes Are the Ultimate Solution for Affordable Housing

Imagine residing in a house that is not only reasonably priced but also distinctive and environmentally responsible. Presenting container domes, a cutting-edge housing option that is revolut...

Step-by-Step Guide to Setting Up Your Free Online Store on MarketTram

MarketTram is a Sydney-based platform that lets you publish unlimited free regular ads, which makes it a low-risk way to start selling. The site focuses on simple listing, local trade and ...

Mining and Infrastructure Surveying Services in Western Australia: What to Know

Western Australia runs on big projects. Iron ore in the Pilbara, gold across the Goldfields, rail expansions and new energy hubs all rely on precise spatial data. Surveying underpins that ...